PRIVACY POLICY

Effective Date: August 22, 2026
Last Updated: August 22, 2026

Savannah Paint & Plaster (“Savannah Paint & Plaster,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process information when you visit our website, submit a form, request an estimate or quote, schedule a service, communicate with us, purchase services, interact with our advertising, or otherwise do business with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to information collected through our website, online forms, scheduling systems, customer relationship management systems, telephone communications, text messages, email communications, advertisements, social media interactions, in-person estimates, projects, invoices, payments, and other interactions with Savannah Paint & Plaster.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you voluntarily provide, including:

• First and last name

• Email address

• Telephone number

• Home, property, billing, or service address

• City, state, ZIP code, and service area information

• Information about your home, business, or property

• Project descriptions

• Requested services

• Preferred appointment dates or times

• Messages, questions, or comments

• Photos or videos you submit

• Measurements or property specifications

• Estimate and quote information

• Contract information

• Invoice information

• Payment-related information

• Communication preferences

• Marketing preferences

• Reviews, testimonials, and feedback

• Information you provide during telephone calls, text messages, emails, or in-person conversations

• Any other information you choose to provide to us

Please do not submit sensitive personal information that we have not specifically requested.

2. PROPERTY AND PROJECT INFORMATION

Because we provide home improvement, painting, drywall, plaster, and related property services, we may collect information concerning a property where services are requested or performed.

This may include:

• Property address

• Property type

• Interior or exterior photographs

• Room photographs

• Exterior photographs

• Videos

• Measurements

• Floor plans or layouts

• Condition of walls, ceilings, trim, siding, decks, or other surfaces

• Existing damage

• Requested colors or finishes

• Project specifications

• Materials requested

• Access instructions

• Scheduling information

• Project notes

• Before-and-after documentation

We may take photographs or videos for estimating, project documentation, quality control, warranty, insurance, training, or dispute-resolution purposes.

We may use project photographs for advertising, portfolios, social media, or promotional purposes when we have appropriate permission or another lawful basis to do so.

We generally attempt to avoid publicly displaying personally identifying information when using project photographs for marketing.

3. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically by us or our service providers.

This may include:

• Internet Protocol (“IP”) address

• Browser type

• Browser version

• Device type

• Operating system

• Referring website

• Pages visited

• Date and time of visits

• Time spent on pages

• Links clicked

• Approximate geographic location

• Advertising identifiers

• Cookie identifiers

• Device identifiers

• Website navigation patterns

• Conversion information

• Form interactions

• Advertisement interactions

• Information concerning how you found our website

This information helps us operate our website, understand visitor behavior, measure advertising performance, detect technical problems, and improve our services.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website and third-party services associated with our website may use cookies, pixels, tags, scripts, local storage, advertising identifiers, and similar technologies.

Cookies are small data files stored on your device or browser.

We may use these technologies for several purposes.

Essential and Functional Cookies

These technologies help the website function properly and may support features such as:

• Website navigation

• Form functionality

• Security

• User preferences

• Fraud prevention

• Session management

Analytics

We may use analytics technologies to understand:

• How many people visit our website

• Which pages visitors view

• How visitors reach our website

• How long visitors remain on particular pages

• What devices visitors use

• Whether visitors complete forms or other actions

Advertising and Conversion Tracking

We may use advertising and conversion-tracking technology from advertising platforms and marketing providers.

These technologies may help us:

• Determine whether advertisements generate inquiries

• Measure advertising effectiveness

• Understand which advertisements result in leads

• Build advertising audiences

• Retarget or remarket advertisements

• Avoid repeatedly showing irrelevant advertisements

• Attribute calls, forms, appointments, estimates, jobs, or other conversions to advertising campaigns

Third-party advertising providers may combine information collected through our website with information collected from other websites or services subject to their own privacy policies.

Some privacy laws may characterize certain advertising-related disclosures as a “sale,” “sharing,” or use of personal information for targeted or cross-context behavioral advertising even when no money changes hands.

Where applicable law gives you the right to opt out of those activities, we will provide or honor applicable opt-out methods as required by law.

5. GOOGLE, META, AND OTHER ADVERTISING SERVICES

We may use advertising, analytics, mapping, communications, or measurement services provided by third parties.

These may include services associated with platforms such as:

• Google

• Google Ads

• Google Analytics

• Google Maps

• Meta

• Facebook

• Instagram

• Search engines

• Social media platforms

• Call-tracking providers

• Website analytics providers

• Advertising attribution platforms

These companies may independently collect information from your browser, device, or interactions with our website.

Your use of third-party services is also subject to the privacy practices of those companies.

6. LEAD AND ADVERTISING ATTRIBUTION INFORMATION

When you request an estimate, contact us, call us, or become a customer, we may associate your inquiry or transaction with information about how you found us.

For example, we may associate a customer inquiry with:

• A Google advertisement

• A Facebook or Instagram advertisement

• A search engine

• A referral

• A particular advertisement or campaign

• A keyword

• A landing page

• A website form

• A telephone number used for advertising tracking

• A promotional offer

We may use this information to determine which marketing activities generate leads, estimates, customers, revenue, or completed projects.

7. INFORMATION FROM OTHER SOURCES

We may receive information about you from third parties, including:

• Advertising platforms

• Lead-generation services

• Referral partners

• Social media services

• Customer relationship management providers

• Scheduling platforms

• Payment processors

• Website providers

• Analytics providers

• Communication providers

• Contractors or subcontractors

• Customers who refer another individual

• Publicly available sources

We may combine information received from these sources with information we already possess.

8. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including to:

• Respond to inquiries

• Provide customer service

• Schedule estimates

• Schedule projects

• Prepare estimates

• Prepare quotes

• Prepare contracts

• Communicate regarding projects

• Provide services

• Process payments

• Send invoices

• Collect amounts owed

• Maintain customer records

• Provide project updates

• Confirm appointments

• Send appointment reminders

• Coordinate employees or subcontractors

• Purchase or deliver materials

• Provide warranties or touch-up services

• Address complaints or disputes

• Maintain project documentation

• Prevent fraud

• Protect our customers

• Protect our business

• Maintain website security

• Diagnose technical problems

• Improve our website

• Improve our services

• Train employees

• Conduct quality control

• Analyze business performance

• Determine advertising effectiveness

• Track advertising conversions

• Improve marketing campaigns

• Send marketing communications where permitted

• Request customer feedback

• Request reviews

• Maintain accounting and tax records

• Comply with legal obligations

• Establish or defend legal claims

• Enforce agreements

• Conduct business planning

• Protect our legal rights

We may also use information for other purposes disclosed to you when the information is collected or with your consent.

9. CUSTOMER RELATIONSHIP MANAGEMENT AND BUSINESS SYSTEMS

We may use third-party software to manage:

• Customer information

• Leads

• Estimates

• Quotes

• Jobs

• Scheduling

• Employee assignments

• Customer communications

• Invoices

• Payments

• Marketing attribution

• Reporting

• Business analytics

Information you provide to us may therefore be stored or processed by service providers that operate these systems on our behalf.

10. ARTIFICIAL INTELLIGENCE AND AUTOMATED TOOLS

We may use automated or artificial-intelligence-enabled technologies to assist with business operations.

These technologies may assist with:

• Customer inquiries

• Telephone answering

• Scheduling

• Transcription

• Communication summaries

• Lead routing

• Customer service

• Estimate administration

• Marketing analysis

• Advertising analysis

• Reporting

• Data organization

• Workflow automation

• Administrative tasks

Information submitted to us may be processed by technology providers assisting us with these functions.

We remain responsible for our use of personal information and do not intentionally use automated systems to make decisions producing legal or similarly significant effects on consumers unless appropriate safeguards and legally required disclosures are provided.

11. TELEPHONE CALLS

When you call us or request that we call you, we may collect:

• Your telephone number

• Caller identification information

• Date and time of the call

• Call duration

• Information discussed during the call

• Notes concerning the call

Calls may be monitored, recorded, transcribed, or summarized where permitted by law and, where required, after appropriate notice or consent.

Recorded or transcribed calls may be used for:

• Customer service

• Scheduling

• Training

• Quality assurance

• Documentation

• Dispute resolution

• Business administration

12. TEXT MESSAGES AND SMS COMMUNICATIONS

If you provide us with a mobile telephone number, we may use that number to communicate with you regarding an inquiry, estimate, appointment, project, invoice, or other business relationship.

Messages may include:

• Appointment confirmations

• Appointment reminders

• Estimate notifications

• Quote follow-ups

• Project updates

• Scheduling information

• Payment information

• Customer service messages

• Review requests

• Promotional messages where permitted by law and appropriately consented to

Consent to receive promotional text messages is not a condition of purchasing our services.

Message and data rates may apply.

Message frequency may vary.

You may opt out of marketing text messages at any time by replying STOP to an applicable message or by contacting us directly.

You may reply HELP for assistance where supported by the messaging service.

Opting out of promotional messages does not necessarily prevent us from sending non-promotional messages that are necessary to complete or administer an existing transaction, appointment, project, payment, or customer-service request where permitted by law.

We will honor applicable consent-revocation and opt-out requests as required by law.

Mobile Information

We do not sell mobile telephone numbers or text-message opt-in information for monetary compensation.

Mobile information and text-message consent information will not be shared with third parties or affiliates for their own independent marketing or promotional purposes.

We may disclose mobile information to service providers that assist us in providing communications, customer support, scheduling, telecommunications, CRM services, or other services on our behalf.

Text-message originator opt-in data and consent will not be provided to unrelated third parties for their own marketing purposes.

13. EMAIL COMMUNICATIONS

We may use your email address to send:

• Estimate information

• Quotes

• Contracts

• Appointment information

• Project updates

• Invoices

• Receipts

• Customer-service communications

• Review requests

• Company announcements

• Promotional offers

• Other marketing communications where permitted by law

You may unsubscribe from promotional emails using the unsubscribe instructions contained in the communication, where applicable.

Even if you unsubscribe from promotional emails, we may continue sending transactional or relationship messages concerning active estimates, contracts, appointments, projects, invoices, warranties, payments, or other ongoing business matters.

14. PAYMENT INFORMATION

When you make a payment, payment information may be collected by a third-party payment processor.

Depending on the payment method, this may include:

• Name

• Billing address

• Payment card information

• Bank information

• Transaction amount

• Transaction date

• Transaction identifier

• Payment status

Electronic payment information may be transmitted directly to payment processors rather than being stored directly by Savannah Paint & Plaster.

We generally do not need to retain complete credit-card numbers or other full payment credentials when a third-party payment processor handles the transaction.

Payment processors maintain their own privacy and security practices.

15. REVIEWS AND TESTIMONIALS

We may request that customers provide reviews or feedback regarding our services.

If you voluntarily submit a review through:

• Google

• Facebook

• Another public review platform

• Social media

• Our website

• Email

• Text message

• Another communication channel

the information you make public may be visible to others.

With permission where required, we may display reviews or testimonials in our advertising, on our website, on social media, or in other promotional materials.

We may edit testimonials for formatting, length, spelling, or clarity without materially changing their meaning.

16. WHEN WE DISCLOSE INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business.

Employees and Personnel

Information may be provided to employees who need it to perform their responsibilities.

Contractors and Subcontractors

We may provide information such as your name, service address, project scope, contact information, or scheduling information to contractors or subcontractors working on your project.

Suppliers and Vendors

We may provide information necessary to coordinate materials, deliveries, specialized services, or other project requirements.

Service Providers

We may use outside service providers for:

• Website hosting

• Website management

• Customer relationship management

• Scheduling

• Email

• Text messaging

• Telephone communications

• Call tracking

• Payment processing

• Accounting

• Analytics

• Advertising

• Data storage

• Cloud computing

• Automation

• Artificial intelligence

• Reporting

• Cybersecurity

• Customer support

• Insurance

• Legal services

• Business administration

These providers may process information on our behalf as necessary to provide their services.

Advertising and Analytics Providers

We may provide or permit the collection of online identifiers, website activity, conversion information, or related information for analytics and advertising purposes.

Professional Advisors

We may provide information to attorneys, accountants, insurance providers, consultants, investigators, or other professional advisors.

Legal Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with a law

• Comply with a regulation

• Respond to a subpoena

• Respond to a court order

• Respond to government requests

• Cooperate with law enforcement

• Enforce an agreement

• Collect a debt

• Investigate fraud

• Protect our rights

• Protect our property

• Protect customers

• Protect employees

• Protect the safety of another person

• Establish, exercise, or defend a legal claim

Business Transfers

If Savannah Paint & Plaster is involved in a merger, acquisition, sale, restructuring, financing, bankruptcy, reorganization, or transfer of all or part of its business or assets, information may be disclosed or transferred as part of that transaction.

17. SALE OR SHARING OF PERSONAL INFORMATION

We do not sell personal information to third parties in exchange for money as part of our ordinary business operations.

However, privacy laws in some jurisdictions use broad definitions of “sale” or “sharing.”

For example, certain disclosures of online identifiers or browsing activity to advertising platforms for targeted or cross-context behavioral advertising may legally qualify as a sale or sharing even though we do not receive money in exchange for the information.

Where an applicable privacy law gives you the right to opt out of such processing, we will provide or honor the legally required opt-out mechanism.

18. SENSITIVE PERSONAL INFORMATION

We do not intentionally request highly sensitive information through ordinary website forms unless it is reasonably necessary for a legitimate purpose.

Please do not send information such as:

• Social Security numbers

• Government identification numbers

• Account passwords

• Medical records

• Detailed financial account credentials

• Other highly sensitive information

unless we specifically request the information and provide an appropriate method for submitting it.

19. DATA RETENTION

We retain information for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• Whether you remain a customer

• Whether an estimate remains active

• Whether a project has been completed

• Warranty or service obligations

• Accounting requirements

• Tax requirements

• Insurance requirements

• Contract requirements

• Dispute-resolution needs

• Fraud prevention

• Legal obligations

• Applicable statutes of limitation

• Business recordkeeping requirements

We may retain certain records after our customer relationship ends when reasonably necessary for legal, tax, accounting, insurance, fraud-prevention, warranty, or business purposes.

When information is no longer reasonably required, we may delete, destroy, anonymize, or de-identify it.

20. DATA SECURITY

We use reasonable administrative, physical, organizational, and technical measures intended to protect personal information against:

• Unauthorized access

• Accidental loss

• Improper disclosure

• Misuse

• Destruction

• Modification

• Theft

Security measures may include access controls, passwords, secure software, reputable service providers, employee access restrictions, account authentication, and other safeguards appropriate to the information involved.

However, no website, database, Internet connection, transmission method, or storage system can be guaranteed to be completely secure.

Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.

If we become aware of a security incident involving personal information, we will investigate and provide legally required notices where applicable.

21. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have certain choices regarding personal information.

You may contact us to request that we:

• Update inaccurate contact information

• Correct certain personal information

• Delete certain personal information

• Provide information concerning information we maintain about you

• Stop certain marketing communications

• Change communication preferences

• Address privacy-related concerns

Some requests may be denied or limited when we have a lawful reason to retain or process the information.

For example, we may need to retain records relating to:

• Completed transactions

• Contracts

• Payments

• Taxes

• Accounting

• Insurance

• Fraud

• Legal claims

• Disputes

• Regulatory requirements

22. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law and whether that law applies to Savannah Paint & Plaster, these rights may include the right to:

• Confirm whether personal information is being processed

• Access personal information

• Correct inaccurate personal information

• Delete personal information

• Obtain a portable copy of certain information

• Opt out of the sale of personal information

• Opt out of certain sharing

• Opt out of targeted advertising

• Opt out of certain profiling

• Limit certain uses of sensitive personal information

• Appeal certain privacy-request decisions

• Receive equal service regardless of exercising privacy rights

The existence and scope of these rights depend on your state of residence, the particular law, and whether Savannah Paint & Plaster meets that law's applicability requirements.

We reserve the right to verify your identity before processing a privacy request.

We may request information reasonably necessary to verify that the person making a request is the person to whom the information relates.

We will not discriminate against you for exercising rights provided by applicable privacy law.

23. CALIFORNIA PRIVACY NOTICE

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to Savannah Paint & Plaster or to a particular processing activity, California residents may have additional rights.

These may include the right to:

• Know the categories of personal information collected

• Know the categories of sources of personal information

• Know the business or commercial purposes for collecting information

• Know the categories of third parties to whom information is disclosed

• Access certain personal information

• Request deletion

• Request correction

• Opt out of the sale or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information

• Receive information in a portable format

• Not receive discriminatory treatment for exercising CCPA rights

As described above, Savannah Paint & Plaster does not ordinarily sell personal information for monetary compensation.

Certain advertising technologies may nevertheless fall within broad statutory definitions of “sale” or “sharing.”

If the CCPA applies to us and requires an opt-out mechanism, we will provide the required mechanism.

California consumers may also use an authorized agent to submit requests when permitted by law, subject to appropriate verification requirements.

24. OTHER U.S. PRIVACY LAWS

Residents of states that provide comprehensive consumer privacy rights may submit applicable privacy requests using the contact information contained in this Policy.

The rights available to you will depend upon:

• Your state of residence

• The law in effect at the time

• Whether the law applies to our business

• The type of information involved

• Any statutory exemptions

Nothing in this Privacy Policy is intended to provide rights beyond those required by law unless Savannah Paint & Plaster expressly chooses to provide them.

25. MARKETING OPT-OUTS

Email

You may unsubscribe from marketing emails using an unsubscribe mechanism provided in the applicable email or by contacting us.

Text Messages

Reply STOP to an applicable marketing text message or contact us to request removal.

Telephone Marketing

You may ask us to place your telephone number on our internal do-not-call list for applicable marketing calls.

Advertising

Your browser, device, advertising platform, or applicable privacy tool may allow you to limit personalized advertising.

Disabling advertising cookies does not necessarily prevent you from seeing advertisements. It may instead make advertisements less personalized.

26. GLOBAL PRIVACY CONTROL AND BROWSER SIGNALS

Some browsers and browser extensions transmit privacy preference signals such as Global Privacy Control (“GPC”).

Requirements concerning these signals vary by jurisdiction.

Where applicable law requires Savannah Paint & Plaster to recognize a legally valid opt-out preference signal, we will handle that signal as required by applicable law.

Traditional “Do Not Track” browser settings do not have a universally accepted technical or legal standard, and our website may not independently respond to every Do Not Track signal.

27. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Examples may include:

• Google

• Google Maps

• Review websites

• Social media websites

• Payment portals

• Scheduling systems

• Customer portals

• Financing providers

• Other external websites

We are not responsible for the privacy practices, security practices, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party service before providing information to it.

28. SOCIAL MEDIA

We may maintain profiles or pages on social media platforms.

If you interact with us through a social media platform, the platform may collect information about your activity according to its own privacy practices.

Information that you post publicly may be visible to us and other users.

Communications sent directly to us through social media may be retained as part of our customer or business records.

29. CHILDREN'S PRIVACY

Our website and services are intended for adults seeking property or business services.

They are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have knowingly collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information where required.

A parent or legal guardian who believes a child has provided information to us may contact us using the information below.

30. INTERNATIONAL VISITORS

Savannah Paint & Plaster is based in the United States and primarily provides services within the United States.

Our website may nevertheless be accessible internationally.

If you access our website from outside the United States, information may be processed or stored in the United States or other locations where our service providers operate.

Privacy protections in those jurisdictions may differ from those in your country.

Where a privacy law outside the United States applies to our processing, we will address legally required rights and obligations as applicable.

31. DE-IDENTIFIED AND AGGREGATED INFORMATION

We may create aggregated, statistical, anonymized, or de-identified information that does not reasonably identify an individual.

For example, we may analyze:

• Total website visitors

• Advertising conversion rates

• Average project values

• Geographic demand

• Service popularity

• Marketing performance

• Customer acquisition costs

• General customer trends

We may use and disclose aggregated or de-identified information for business, analytics, marketing, planning, research, or operational purposes as permitted by law.

32. FRAUD, SECURITY, AND ABUSE PREVENTION

We may use information to identify and prevent:

• Fraud

• Payment disputes

• Unauthorized transactions

• Spam

• Website abuse

• Cybersecurity threats

• False inquiries

• Identity theft

• Theft of services

• Malicious activity

• Violations of agreements

We may retain information reasonably necessary to document or investigate suspected fraudulent or unlawful activity.

33. LEGAL CLAIMS AND DISPUTES

We may retain, use, or disclose information where reasonably necessary to:

• Collect unpaid invoices

• Resolve customer disputes

• Investigate property damage claims

• Handle insurance claims

• Respond to chargebacks

• Enforce contracts

• Protect our property

• Protect our employees or contractors

• Establish legal claims

• Exercise legal rights

• Defend against legal claims

Information relevant to a dispute or legal matter may be retained for longer than information used only for ordinary business operations.

34. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Changes may be made because of:

• Changes in our business

• Changes in technology

• Changes in service providers

• Changes in advertising practices

• Changes in applicable law

• Changes in regulatory guidance

• Changes to our website or services

When we update this Policy, we may change the “Last Updated” date displayed at the top.

Material changes may also be communicated through other reasonable methods when required by law.

Your continued use of our website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy to the extent permitted by law.

35. PRIVACY REQUESTS

To submit a privacy request, you may contact us using the information below.

Please include enough information for us to understand and respond to your request.

We may need to verify your identity before fulfilling certain requests.

We will not request more information than is reasonably necessary for verification.

Where applicable law provides a deadline for responding to privacy requests, we will respond within the legally required period.

36. CONTACT US

Questions, concerns, complaints, or privacy requests regarding this Privacy Policy may be directed to:

Savannah Paint & Plaster

Website: [INSERT WEBSITE URL]

Email: [INSERT PRIVACY OR BUSINESS EMAIL]

Phone: [INSERT BUSINESS PHONE NUMBER]

Mailing Address:
[INSERT BUSINESS MAILING ADDRESS]
Savannah, Georgia [ZIP CODE]

When contacting us regarding privacy matters, please use “Privacy Request” in the subject line when possible.

37. ACKNOWLEDGMENT

By interacting with Savannah Paint & Plaster, submitting information through our website, requesting an estimate, scheduling services, communicating with us, or otherwise using our services, you acknowledge that you have had an opportunity to review this Privacy Policy.

This Privacy Policy describes our privacy practices and does not create contractual rights beyond those provided by applicable law.

END OF PRIVACY POLICY